Navigating Medical Referrals at Self Centered Body & Wellness
At Self Centered Body & Wellness, medical massage is a clinical service that requires proper documentation and referral authorization. To ensure compliance and to provide the highest standard of care, please review the full policy below.
Eligibility requirements
Medical Massage services are not open for general booking. They require a formal medical referral for treatment.
✔ Currently Accepted Referrals
We ONLY accept:
• VA Community Care Network (VA CCN) Referrals
This applies to all medical massage treatment, assessments, and follow-up sessions.
✘ Referrals We Do NOT Accept
We do not accept:
Private insurance
Medicare
Medicaid
Tricare
Worker's compensation
Auto accident or attorney claims
Out-of-network/third-party medical billing
Doctor’s notes without VA authorization
If you do not have a VA CCN referral, you may still book non-medical massage services privately.
How to obtain a va community care referral
If you are a veteran and receiving care through the VA:
Contact your VA primary care provider.
Request a referral for Medical Massage Therapy.
Your VA provider submits the request to Community Care.
Once approved, the VA sends you and the clinic the official referral authorization.
You can begin scheduling your appointments.
If you need help requesting or navigating a referral, we will assist you step-by-step.
Important policies
1. No Referral = No Treatment
Medical massage sessions cannot be performed without an active referral. Private pay cannot replace a referral for medical massage.
2. Expired Referrals
Once your referral expires, treatment must stop until a renewal is submitted and approved.
3. Approved Regions Only
Treatment is limited to the areas listed on your VA referral. For example: If your referral covers “cervical/shoulders,” we cannot treat “low back/hips.”
4. Missed Appointments
If you no-show or cancel late, your approved visit is considered “used” per VA Community Care policy.
5. Re-Assessment
If medically indicated, follow-up ROM testing, goniometer measurements, or progress documentation may be required to continue care.
Frequently asked questions
Contact for referral assistance
Veterans who have questions or need assistance with the CCN should contact their servicing VA Medical Center's Office of Community Care.
To locate contact information for a servicing VA Medical Center:
Go to
https://www.va.gov/directory/guide/allstate.asp to search by state.
- OR -
Call the VA's Office of Community Care Customer Service at:
If you have an active VA Community Care referral, you may schedule your medical massage appointments below.